Real-time Customer Service Will Define Future of Banks: Zuzar Tinwalla, CIO Standard Chartered India – dynamicCIO.com

In the banking business, Digital Transformation means much more than just transactions, apps and automation. There's a whole new shift that will make banking a different experience altogether. Pivoted around customers experience, self-help and omni channel enablement, this new wave will define banking of the future. Standard Chartered India's CIO Mr Zuzar Tinwalla in an exclusive interaction with Muqbil Ahmar (DC), Executive Editor, dynamicCIO reveals some of the interesting dimensions of the company's digital journey and how it is reinventing itself to empower millennials. DC: Banking and finance sector is pioneering the adoption of Digital.