SBI Deploys Payjo AI Based Chatbot To Help Customers - TeleAnalysis

World's largest bank, the State Bank of India (SBI), has deployed a new artificial intelligence (AI) based chatbot to help its customers that include addressing customer queries and help them find right kind of services from the bank. The AI solution, named SBI Intelligent Assistant (SIA), is deployed by Payjo that also offers similar solutions to many other international banks including Yes Bank. The SIA, Payjo said addresses customer enquiries instantly and helps them with everyday banking tasks just like a bank representative. "With SIA, SBI will reduce significant operational expenditure over time," Payjo said in a statement. The SIA is setup, the company said, to handle nearly 10,000 enquiries per second or 864 Million in a day. "That is nearly 25% of the queries processed by Google every day," it added.