Future. Industry. Humanity. Jobs. Education… – Chatbot's Life

Earlier this year, I had the pleasure of addressing a large audience at a conference, presenting to a group of mixed professionals (including C-suite, Manager, Mid-level and executives, across a broad range of industry including IT, services govt, utilities, education, non-profit, hospital, health care, Financial services, insurance, automotive, Pharmaceuticals, aviation, aerospace, medical devices). The topic was, embracing and humanizing customer self-service channels; creating a personalized user experience in self-service channels. I have provided an overview of the presentation here for your convenience. At the conference I had the pleasure of meeting Mr. Rohit Mandana and we had a very interesting discussion about life outside of our professional engagements and then as these things do, our passion for our professions jumped back in and we were back and hot on the trail of bots, chatbots, AI and the role that they are playing in reshaping life as we know it. Sure there's all the latest stuff like Google Home and Uber Driverless (although now suspended I believe this tech will proceed) but we're beyond that now.