Is the future of banking distribution conversational?

Whether through chatbots or voice assistants, bank customers are beginning to experience Banking AI and are responding favourably. Initially, the focus of these interfaces is similar to the task-oriented nature of channels that banks already provide. Though conversational interfaces have yet to attain the level of adoption expected in the banking space and has not yet matured as mobile has, there are already a variety of approaches for establishing a conversational banking capability. Going forward, I believe there will be at least four distinct banking models supported by apps and conversational interfaces. The majority of banks will begin their journey in the conversational banking space by implementing a conversational interface as an additional channel with a task-based focus.