Top five automation challenges in 2020, according to Forrester analyst

The challenge most CTOs face is that automation -- up until this point -- has been a largely organic affair. Different organisational groups handle it in separate, often duplicative, ways. That has led to "islands of automation" in many organisations: redundant processes and tools duplicated with little regard for standards, governance, or metrics relevant to the business such as product revenue or time to market. In 2020, CTOs will see automation challenges arise from this. In 2020, 3.9% of cubicle jobs will be removed from the economy.