Call center automation platform Talkdesk picks up $230M

All the sessions from Transform 2021 are available on-demand now. Talkdesk, which provides an enterprise contact center platform, today announced that it raised $230 million at a post-money valuation of $10 billion. The round, which came from Whale Rock Capital Management, TI Platform Management, Alpha Square Group, Amity Ventures, Franklin Templeton, Top Tier Capital Partners, Viking Global Investors, and Willoughby Capital, brings the company's total raised to $498 million to date. Over the past several years, businesses have increasingly turned to cloud-based contact centers to address budding customer service challenges. The pandemic accelerated that move -- service conveniences were put in place out of necessity, which gave customers more options for interacting with companies. For example, 78% of contact centers in the U.S. now intend to deploy AI in the next 3 years, according to Canam Research.