The 6 Stages in the Evolution of AI and Customer Experience

Customers want your business to use Artificial Intelligence (AI) to improve their experience and make their life easier – even if they don't know what it is or what it does. They understand that they must enable AI-powered experiences to better serve customers and to keep up with competitors. But even with adoption and interest being as high as it is, we're just at the beginning of the AI journey. When you type anything into Google, you're met by a barrage of search results. I just typed "Artificial Intelligence" into the search engine and was met by a grand total of 330 million results.