Top Chatbot Business Use Cases You Might Not Know (Part 1) – Chatbot Pack

Although the term "Chatbot" is still a buzz word to many people, this revolutionary technology has already been considered "the next big thing" due to massive benefits it can bring to companies across various industries. In this article, we will discuss several chatbot use cases to solidify our claim that businesses should embrace chatbots. According to a research conducted by Chatbots Journal, a leading chatbot community, E-Commerce will benefit the most from chatbots compared to other industries. Successful commerce relies much on B2C (Business-to-Consumer) interaction. Chatbots enrich the relationship between online shops and customers with "conversational commerce", making B2C interaction quicker and friendlier than just a mere business transaction.