How Mental Health Chatbots Are Helping Us Cope With Coronavirus

While much of the focus around chatbots is in the customer service role, they also play a key part in helping people maintain their wellbeing, producing a positive outlook and engaging in other aspects of our health. During lockdown, the ability to talk to anyone, even a mental health chatbot about our troubles has proven to be a lifesaver. There is a lot of talk in the press and on social media that it is better to talk to someone about our problems than suffer in silence, especially during Mental Health Awareness Week 2020 and similar efforts. Mental health chatbots are a fast-growing segment in the bot market, with plenty arriving recently to help cater for those in lockdown during the Coronavirus who are unable to access their usual health systems. Not only are the bots innately helpful, but the stories that emerge from encounters help spread the word and encourage others to seek help from these digital AI mental health chatbots and solutions.