Facebook's Chatbots: What Are They, and Why Should You Care?

There's a line I often say to my colleagues…heck, I say it to my friends and family too: The one thing that's constant about being around me is change! Well, that and the fact that I'll always be thinking about (and talking about) food. Change and innovation is what Facebook is all about, too. F8, Facebook's annual conference for developers and service-building entrepreneurs, took place in San Francisco this past week and there's much buzz about Chatbots, the latest addition to Facebook's Messenger platform. Chatbots--(and the AI that powers them)--are important because they are in many ways the future of communication and, for sure, the future of customer service.