The conversational AIs that are changing the shape of banking and the financial sector use Nuance's technology

Do you ever ask Siri if it's going to rain tomorrow? Or ask Alexa to play your favourite song? For millions of us, having conversational interactions with technology has quickly become second nature. This presents a real challenge for many financial institutions, whose traditional, interactive voice response (IVR) systems often fall far below the expectations set by the voice-enabled virtual assistants of their customers' smartphones and smart speakers. Even as banks race to deliver intelligent, conversational self-service over the telephone, they must also work to keep pace with the digital services of online banks and fintech pioneers.