Chatting with robots

In the world of e-commerce, providing an outstanding level of customer support can be quite a challenge, especially in terms of scalability. Customers usually go online at night, when there's no customer support available. Furthermore, when they all get in touch with the service desk at the same time they are clogging it up, and often the support they need is related to a frequently asked question. Automating this process allows the organization to provide a far better service to its customers, regardless of the number of customers calling, chatting or emailing at the same time and regardless of the moment they decide to do so. Craftworkz, a Belgian start-up company in the Cronos Group, located in Leuven, builds chatbots to automate customer support.