How AI Can Help The Airlines (And Any Businesses) Heal Their 'Black Eye'

Airlines are coming off a rough six months of brand perception. Forget about mishandled luggage, the bigger problem is mishandled passengers. Customer service – or lack of it – has given the airline industry a "black eye." Even the most customer-focused airlines are not immune to computer outages and winter storms that cause thousands of flights to be canceled. And because of the negative publicity the industry has received, it is under a microscope.