Enhancing Operational Excellence with Augmented Business Process Management

Recent years have brought a stream of exciting developments in the field of Business Process Management (BPM). We have seen a breathtaking uptake of business process automation technology, such as Robotic Process Automation (RPA). We have witnessed the rise of process mining, and promising evolutions in the areas of predictive process analytics and digital process twins. In the eyes of a business analyst, each of these technologies offers compelling opportunities to enhance operational excellence. However, if we look at these technologies in isolation, it is easy to miss the bigger picture and the wider space of opportunities that these technologies open when used jointly rather than applied in individual projects or silos.