Majority of public believe 'AI should not make any mistakes'

The public remains sceptical over the use of artificial intelligence (AI) to make decisions, research suggests, with nearly two-thirds wanting tighter regulation around its use. A survey by AI innovation firm Fountech.ai Artificial intelligence is becoming more prominent in large-scale decision-making, with algorithms now being used in areas such as healthcare with the aim of improving speed and accuracy of decision-making. However, the research shows that the public does not yet have complete trust in the technology – 69 per cent say humans should monitor and check every decision made by AI software, while 61 per cent said they thought AI should not be making any mistakes in the first place. The idea of a machine making a decision also appears to have an impact on trust in AI, with 45 per cent saying it would be harder to forgive errors made by technology compared with those made by a human.