Why customer service needs artificial intelligence

There is no hotter topic with CIOs than digital transformation. Going digital has become the primary mandate for IT leaders as companies look to leapfrog one another. When it comes to digital transformation, there is no single project that can take a company from where they are today to being fully digitized. Rather, digital transformation is a set of smaller projects that will eventually lead to the evolution of the company. Although projects can vary widely by industry vertical, many of them have one point of commonality: They are focused on improving customer experience as that becomes one of the key differentiators for businesses moving forward.