Chatbot & The Rise of the Automated Insurance Agent - The Digital Insurer

A couple of months ago I was at a London insurance market meeting. It was mostly attended by brokers and underwriters and the subject was the London TOM. During a roundtable discussion I mentioned an article I'd just written about big data, artificial intelligence and machine learning. I said as much as 80% of insurance underwriting will be automated before long. Sitting opposite me was a London market broker.