'Onboard WiFi matters more today than ever before'

The global aviation industry's outlook is set to improve in 2021 as more countries roll out mass Covid-19 vaccination programmes. However, a healthy and safe journey remains, understandably, the top concern among Asian travellers, especially Indian passengers. Undoubtedly, 2020 brought the airline industry's first decade of sustained profitability to a shuddering halt. According to a recent Passenger Confidence Tracker survey by Inmarsat Aviation, the largest study of its kind since the beginning of the pandemic, 58 per cent of respondents in India said they plan to travel less frequently, choosing to fly with an airline they trust. The Passenger Confidence Tracker spoke to more than 9,500 passengers in 12 countries.