Artificial intelligence (AI) has only begun to change banking - BBVA NEWS

The revolution in customer services will come in the form of chatbots. These robots are able to converse with customers and, according to Cross, will increase the functionality of mobile banking exponentially: "If, for example, you want to know how much you have spent on coffee during the month, you can download an Excel sheet that will give you the amount. However, you can also ask a chatbot, "How much have I spent on coffee this month', and it will give you the answer." Artificial intelligence will also develop new functionalities in other areas of concern to banks such as money laundering, legal issues, and fraud detection. Artificial intelligence is in fact already being used for legal tasks.