Chatbots will help you with your cards, banking - Bankrate.com

Not too long ago, online banking and live chat with a bank or credit card representative felt cutting-edge. Now, financial institutions are upping the ante by launching chatbots to interact with customers. Powered by artificial intelligence, these chatbots can quickly answer questions about balances, recent transactions or other queries. In addition to financial chatbots, bots used in other industries serve all kinds of purposes from helping you order a pizza to answering questions on the U.S. immigration website. Banks and credit card issuers hope that bots will help answer consumers' questions in the online environments where they already are -- without having to log in to a website or app each time they want to view recent transactions or check their balance.