Navigating Artificial Intelligence in Government Data-Smart City Solutions

From online services like Netflix and Facebook, to chatbots on our phones and in our homes like Siri and Alexa, we are beginning to interact with artificial intelligence (AI) on a near daily basis. AI is the programming or training of a computer to do tasks typically reserved for human intelligence, whether it is recommending which movie to watch next or answering technical questions. From small cities in the US to countries like Japan, government agencies are looking to AI to improve citizen services. While the potential future use cases of AI in government remain bounded by government resources and the limits of both human creativity and trust in government, the most obvious and immediately beneficial opportunities are those where AI can reduce administrative burdens, help resolve resource allocation problems, and take on significantly complex tasks. For many systemic reasons, government has much room from improvement when it comes to technological advancement, and AI will not solve those problems.