Saudi Arabian insurer Tawuniya deploys AI to counter online scammers in post-covid digital era

Successive lockdowns imposed across the globe and travel restrictions accelerated digital transformation at workplaces and for essential services. Unable to step out, people turned to online portals and apps for most tasks including shopping, learning and banking. Healthcare gained importance, driving more people to get insurance and firms also embraced digitisation to serve consumers, globally and in the Middle East. But interacting with consumers and verifying claims online, in order to ensure contactless service, has its challenges when cybercrime is surging as quickly as the tech-savvy economy. Saudi Arabia's cooperative insurer Tawuniya also found itself vulnerable, at a time when 95% firms in the kingdom were reportedly targeted by cybercrooks.