The Impact of Robotics on the Service Industry

You arrive at your fancy hotel and are greeted by a robot that promptly takes your luggage off your hands and carries it to your room for you, all while reciting cool things to do and places to eat in the city nearby. It sounds like something out of a sci-fi movie, but the reality is that this is not so far-fetched after all. It is already happening in places like South Korea, where it was recently announced by the Novotel Ambassador Seoul Dongdaemun Hotels and Residences that they're going to be using a robot helper to deliver luggage and room service to guests' rooms, using 3D mapping, 5G and artificial intelligence. It's becoming more and more common to see robots being used in place of humans – in warehouse production lines, at airports and train stations, and even cleaning homes. So how is robotics going to change the service industry?