Is AI the Future of CRM? - Workbooks CRM

There are rare occasions when technology breaks out of the bonds of the geeks in the basement and impinges on the national consciousness. The debate around AI is just one of those occasions. Politicians, business leaders, trade unionists, and media commentators have all weighed in on the subject: AI is going to create jobs; AI is going to destroy jobs, AI is going to make us more efficient, AI is going to make us money…and so on. According to research from Accenture, the use of AI can improve enterprise efficiency by up to 40 percent. No organization is going to turn away from gains like that!