Entering the post-dashboard era: Build speedboats, not cruise ships

Before the internet, if you wanted to book a flight or hotel, you picked up the phone and called an agent. The internet changed all that. It gave you hundreds of websites and mobile applications to research options, read reviews and make reservations. In the next few years, you'll be picking up the phone and chatting with an agent again -- but this time, you'll be talking to an AI-powered bot that will understand your needs and preferences, hunt down the best deal and take care of your reservations. We're entering an era where machines will help us make sense of the vast amounts of information and get things done for us -- bots, robots, assistants.