The 6 Stages In The Evolution of AI and Customer Experience

Customers want your business to use Artificial Intelligence (AI) to improve their experience and make their life easier -- even if they don't know what it is or what it does. They understand that they must enable AI-powered experiences to better serve customers and to keep up with competitors. But even with adoption and interest being as high as it is, we're just at the beginning of the AI journey. In this article, we take a look at how the 6 evolutionary stages of AI are significantly shaping new customer experience expectations. When you type anything into Google, you're met by a barrage of search results.