NRF 2020: Retail technology trends and deals InfotechLead

National Retail Federation's annual Big Show and Expo in New York – have announced several retail technology deals, indicating that innovation is the key to improve customer experience. Total e-commerce revenue in 2020 will reach $3.52 trillion, an explosion that will force retailers to find faster and more convenient modes to reach the final mile and yard, according to tech market advisory firm, ABI Research. There is increasing convergence of online and in-store businesses, with brick and mortar positioned as hubs closer to the customer, as well as e-commerce sites directing package delivery to retail outlets. Additive investment will grow in Buy Online Pay in Store (BOPIS) options. Alibaba and JD.com have focus on growth through lower-tier cities, chasing fast growing, third place Pinduoduo's rural playbook to reach the next 600 million people.