artificial-intelligence-is-becoming-a-priority-for-airline-it-chiefs

A survey of senior IT executives by SITA, a Geneva-based aviation technology firm owned by airlines and airports, finds that 52 percent of airlines plan major artificial intelligence programs. Looking ahead three years, chief information officers at 68 percent of airlines say they intend to adopt artificial intelligence-driven chatbot services. Exhibit A is Aeromexico, which since 2016 has been using a Facebook Messenger chatbot to answer routine questions from customers. Over the next three years, 80 percent of airlines "plan to invest" in prediction and warning systems, which rely heavily on artificial intelligence.