Why emotional intelligence is essential in the age of artificial intelligence

It has long been known that AI will affect workforces and markets. Robotic production lines will continue to erode manufacturing jobs. Self-driving vehicles will force drivers of trucks, trains and buses to look for alternative forms of employment that can utilise their skills. As AI improves, which is happening quickly, a much broader set of jobs will be impacted, including those that require certain levels of cognitive ability. Some of these are jobs that, until a few years ago, no one could imagine being done without the participation of a trained human being, such as teaching, medicine, financial advising, marketing and business consulting.