University Deploys Chatbot Technology to Enhance Student Experience Inside Higher Ed

The first time I mentioned chatbots (or bot-based technology) on this blog was back in 2016 in a post titled "Messaging is the Past, Present, and Future." There are a lot of non-HE chatbots in operation at the moment. For example, the Transport for London TravelBot within Facebook Messenger is daily go-to for anyone who uses the Tube. And the chatbots from Duolingo are a great way to practice learning a new language. However, as with a lot of buzzword-driven technology (and this isn't a bad thing), chatbots are increasingly becoming part of the mobile-app landscape for higher education.