Four Ways in Which Chatbots Can Help the Hotel Industry - The Chatbot

Chatbots are the topic of discussion in every hotel conference and hospitality article. This is because of what they can accomplish for the industry. Presently, there are thousands of hotels that are already offering messaging services to their guests, some are offering the option to text them directly while some have developed their own apps, and the rest are utilizing third-party messaging channels like Whatsapp and Facebook. Looking closely at this technology trend, it seems like your next brand interaction will likely not be with a human being. In fact, Gartner Predicts, 85% of the interaction will be managed without a live person.