Augmented Intelligence: A new way forward for utilities to unite artificial intelligence with the human workforce

When artificial intelligence is brought up in conversation, the classic idea of a robot versus a human emerges – somewhat of an us-versus-them mentality – but artificial intelligence works at its best when it – machine learning, natural language processing, and robotics – is viewed as a partnership with the human workforce. Enter augmented intelligence, which sits at the nexus between artificial intelligence and humans, and revolves around technology helping people to complete their work more efficiently and allowing them to focus more on high-value "human-only" type activities. Today's utilities are faced with multiple market disruptions including the proliferation of distributed energy sources, evolving regulatory and policy changes, the increased adoption of energy efficiency products and programs, changing consumer behaviors, and an imperative to modernize their technologies and processes. Faced with these disruptions, utility executives can leverage innovative approaches such as augmented intelligence to position themselves for success. Utilities make investments in new equipment by upgrading existing assets, such as transformers and substations, and performing preventative maintenance -- all with the goal of improving reliability of service.