SST Awards 2018: Best AI Technology--Digital Reasoning - WatersTechnology.com

The best artificial intelligence (AI) technology category has been around for two years, and in both instances it is Digital Reasoning that has taken home the top honor. Digital Reasoning's Synthesys platform incorporates AI--from natural-language processing to deep-learning algorithms--to derive actionable information for risk and compliance, to monitor for fraud, and to provide customer insights. The platform "learns" human communication, in textual form, audio and through images. It sifts through vast quantities of unstructured data--across multiple languages and domains--to derive intent and human behavior, says Tim Estes, president and founder of Digital Reasoning. "It completes the picture of looking at textual language, audio language, and starting to have a full communications capability to satisfy both risk and revenue-oriented use-cases," he says.