Telemedicine, Chatbots, and the Future of Healthcare

House calls have always been the gold standard for healthcare delivery in its most idealized form. Unfortunately, they are also the most expensive. Indeed, today most home healthcare visits are done by an emergency medical technician (EMT) under the direst of circumstances. But there is a better way to deliver personalized, high-quality healthcare at scale, and companies like Sherpaa are making it happen. In this week's Fast Forward, PCMag Editor-in-Chief Dan Costa spoke with Sherpaa CEO and founder Dr. Jay Parkinsonn about Sherpaa's unique business model. One thing that isn't completely clear in the interview is that Sherpaa doctors all work in the same room, a kind of medical call center, and often kick diagnoses off one another to improve results. According to Parkinson, this kind of setup is better for patients and doctors and leads to materially better outcomes. We spoke in PC Magazine Labs in New York City.