AI and algorithms: Why the human touch is important - Personnel Today

The A-level results drama last month has placed a lot of attention on how algorithms are used in decision-making. As the use of AI expands, Esther Langdon looks at how organisations can make sure they get the best out of AI while keeping its outcomes fair. Artificial intelligence and algorithms have been very much in the news recently, following the recent A-level results fiasco. Can an algorithm eradicate bias in decision making? Stories of young students whose hopes were dashed simply because the "computer says no" made headlines for several days.