Humans and AI: Organizational Change

According to McKinsey, "Research shows that 70 percent of complex, large-scale change programs don't reach their stated goals. Common pitfalls include a lack of employee engagement, inadequate management support, poor or nonexistent cross-functional collaboration, and a lack of accountability." Last year I was doing some spring cleaning and looking for space in my home office for a digital piano. As I pulled books from my bookcase, packing them into boxes to go into storage, I found my Blockbuster Video membership card. I'd tucked it inside a book as a bookmark.