Working With Robots in a Post-Pandemic World

Whether you turn to news outlets, tech magazines, or academic sources for insight, you're likely to hear that the COVID-19 pandemic is going to drive massive growth in automation, especially via robots.1 The arguments in favor of this view seem reasonable: Main Street might look dead, but companies that provide shippable goods have been facing double, triple, or even 10 times their previous demand. Robots, the thinking goes, should be able to reliably do that repetitive physical work when many workers aren't safely able or willing to set foot in the building. What's more, access to the technology is getting less expensive, with "robots as a service" models allowing companies to pay per touch rather than dipping into precious capital reserves. And robots are becoming more capable. In just the past few years, for example, we've seen a small number of companies building and selling AI-enabled robots to pick things out of bins, handle parts, tend machines, and test the latest electronics.