The Rise of Native Chatbot Development for Website / Mobile App

The chatbot hype was mainly due to the argument that instant messaging channels have become the de facto user browser at Mobile over the last few years. With the high volume of active users, messaging platforms started integrating product and services from 3rd party partners. With the success of Wechat in China, it was easy to imagine a bright future of Chatbot. Quick forward to today, one year later after Facebook launched the Messenger platform for business, chatbots still haven't replaced apps. The main problem is the approach that Facebook and many other companies took: they were over optimistic about the state of AI technologies (mainly NLP), which are still too incipient for most business use cases.