6 ways AI and automation could improve process mining

Digital innovation requires enterprises to learn how to understand, manage and change increasingly complicated processes. A new generation of process mining tools promises to make it easier to automatically interpret the digital exhaust of modern enterprises to help improve decision-making, drive innovation, and offer new products and services. "By understanding how processes really operate, companies can create operational fluidity to drive more efficient and productive operations that create better customer experiences," said Alexander Rinke, CEO and co-founder of Celonis, a process mining platform based in Germany. "Instead of simply identifying areas of friction, AI will further evolve process mining by allowing businesses to implement recommended changes with employees, enhancing productivity while also saving resources." The core idea of process mining lies in finding new ways to create and calibrate models of how things work with event logs.