4 Places Where Conversational AI Is Improving Customer Experience

Conversational AI, along with natural language processing (NLP), automatic speech recognition (ASR), advanced dialog management, and machine learning (ML), are changing the way humans relate and communicate with machines. Conversational AI and its associated technologies enable humans to have conversations with machines in much the same manner as they do with one another. A recent report from Markets and Markets revealed that the global conversational AI market size is expected to grow from $4.2 billion in 2019 to $15.7 billion by 2024. The evolution of AI over the last decade has produced applications that are capable of convincing a person that they are having a conversation with another human, aka the Turing Test. It's not just the "human" level of interactions that makes conversational AI so important, but rather the ability for the AI app to make informed decisions based on the actionable insights it has gathered from data.