Join the conversation: why your business needs conversational AI

The age of conversational AI is here and it's completely redefining how organisations, employees and consumers are communicating with one another. Thanks to its ability to use natural language processing (NLP) to map spoken or written words to intent, conversational AI is no longer just a gimmick. Instead, conversational AI is making an impact across nearly every sector -- in our homes, cars, call centres, banks, online shops, and hospitals--and the use cases are growing. Combining complex NLP, cognitive learning abilities, autonomic task management, and emotional intelligence, conversational AIs can both learn from and respond to text or voice in an engaging, personalised and emotionally cognisant manner. The potential is immense and so it's unsurprising that recent research found that the global conversational AI market is expected to increase from $4.2 billion in 2019 to $15.7 billion by 2024.