How to build better CX with human-intelligence-powered AI chatbots - Dataconomy

Whether your current experience with chatbots allows you to believe me or not, better customer experiences are possible with human-intelligence-powered AI chatbots. Research by Gartner indicates that within a few years from now, 89% of businesses will compete mostly on customer experience versus 36% four years ago. That means that businesses need to be deploying all the help they can get in CX. A well-trained AI-powered knowledge management system can help to provide more accessible information to your employees, helping them to be more efficient. It can also bring consistency to your CX experience, granted that you provide the AI with the intelligence it needs from your human agents.