How the VA is using artificial intelligence to improve veterans' mental health

After an explosive report by the Washington Post in 2014 detailing tens of thousands of veterans waiting for care as VA employees were allegedly directed to manipulate records, some things have changed. This April, veteran trust in the VA reached 80 percent, up 19 percent since January 2017, according to the agency. And the former chief of staff for the Veterans Experience Office is now working for Medallia, a customer experience management company. He is the solutions principal for public sector and health care, and he helped launch the Veterans Signals program in partnership with the VA.