Guardrail failure: Companies are losing revenue and customers due to AI bias


Tech companies in the U.S. and the U.K. haven't done enough to prevent bias in artificial intelligence algorithms, according to a new survey from Data Robot. These same organizations are already feeling the impact of this problem as well in the form of lost customers and lost revenue. DataRobot surveyed more than 350 U.S. and U.K.-based technology leaders to understand how organizations are identifying and mitigating instances of AI bias. Survey respondents included CIOs, IT directors, IT managers, data scientists and development leads who use or plan to use AI. The research was conducted in collaboration with the World Economic Forum and global academic leaders.

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