Beyond chatbots: How conversational AI makes customer service smarter

We are excited to bring Transform 2022 back in-person July 19 and virtually July 20 - 28. Join AI and data leaders for insightful talks and exciting networking opportunities. Over the past few years, we've all encountered "Let's chat!" buttons on websites that promise a quick, helpful customer service experience. But heavily hyped AI-driven chatbots, an important part of the customer experience mix since 2016, have also proven to be a mixed bag. Consumers found many bot interactions disappointing and time-consuming. Meanwhile, enterprises often needed to provide far more costly care and feeding of chatbots than expected.