Tokyo robot cafe offers new spin on disability inclusion

At a Tokyo cafe, Michio Imai greets a customer, but not in person. Dawn cafe's robots are intended to be more than a gimmick, offering job opportunities to people who find it hard to work outside the home. How are you?" a sleek white robot shaped like a baby penguin calls from a counter near the entrance, turning its face to customers and waving its flippers. Imai is behind the controls at his home in Hiroshima, 800 km away, one of around 50 employees with physical and mental disabilities who work as Dawn's "pilots," operating robot staff. The cafe opened in central Tokyo's Nihonbashi district in June and employs staff across Japan and overseas, as well as some who work on site. It was originally supposed to open last year to coincide with the Paralympics, but the opening was postponed by the pandemic -- just like the Games, which began on Tuesday. Around 20 miniature robots with almond-shaped eyes sit on tables and in other parts of the cafe, which has no stairs and smooth wooden floors large enough for wheelchairs. The machines named OriHime feature cameras, a microphone and a speaker to allow operators to communicate with customers remotely. "May I take your order?" one asks, next to a tablet showing a menu of burgers, curry and salad. As customers chat with the pilots operating the mini robots, three larger, humanoid versions move around to serve drinks or welcome customers at the entrance. And there's even a barista robot in a brown apron at the bar that can make coffee with a French press. But the robots are largely a medium through which workers can communicate with customers. "I talk to our customers about many subjects, including the weather, my hometown and my health condition," said Imai, who has a somatic symptom disorder that makes leaving home difficult. "As long as I'm alive, I want to give something back to the community by working.