Gartner's strategic predictions for 2020

Technology, in all its guises, is changing the way we live and what exactly it means to be humans. From artificial intelligence (AI) to cryptocurrency and e-commerce, CIOs and IT leaders must ensure they are helping their organisations adapt in this rapidly changing world. In Japan, a restaurant is trialling AI robotics technology to allow employees with limited mobility to remotely pilot robotic waiters. Companies such as JPMorgan Chase, Microsoft and Ford are hosting virtual career fairs tailored to the needs of neurodiverse candidates. Enterprise Rent-A-Car has implemented braille-reader technology into its booking system for blind employees.