Emotion AI Has Great Promise (When Used Responsibly)

You need to speak with an agent quickly, but everyone is occupied, with lines stretching endlessly. So you go to the robot for help. The robot assistant answers your questions over the course of a genuine, back-and-forth conversation. And despite the noisy environment, it's able to register the stress in your voice -- along with a multitude of other verbal emotional cues -- and modulate its own tone in response. That scenario, laid out by Rana Gujral, CEO of Behavioral Signals, is still a hypothetical -- but it might be reality sooner than you think. "Within the next five years, you'll see some really amazing experiences come out." "Within the next five years, you'll see some really amazing experiences come out," he said. Gujral isn't in the robotics or chatbot game, but he is in the business of emotion AI: artificial intelligence that detects and analyzes human emotional signals. Emotion AI isn't limited to voice.