AI Can Rescue Hospitality By Kevin McCarthy – Hospitality Net

It's 2020, my name is Jack and I work at the front desk of a busy 3-star hotel at Amsterdam airport called the Grand Hotel (fictitious). Our clientele is the usual airport hotel clientele you would expect, crews, holidaymakers, business travelers, and in low season some tour groups. There are 300 rooms, and we have a large restaurant and a lobby bar as well as gym, meeting rooms etc. This morning was a particularly hard morning at checkout though. The car parking validator broke down and that just transcended us into a bad place.