AI and ML at the core of digital transformations in the public sector

Over the last few years, more and more AI & ML use cases have moved beyond the proof-of-concept stage and are becoming mainstream. Be it making processes more efficient, gaining new insights, or boosting service levels, new use cases are continuously developed and implemented both in the public and private sectors. Traditionally the private sector has been a front runner, though governments and public organisations have also picked up pace in the recent past. Despite facing budgetary constraints, the need for improved service to citizens and stakeholders in the public sector is now a part of the roadmap of any digital transformation. One of the key barriers to a broader AI & ML adoption has usually been the lack of the required infrastructure.